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ServiceNow Administrator - Onsite in Downtown Chicago

Date: Sep 30, 2021

Location: Chicago, IL, US

Company: James Hardie

ServiceNow System Administrator

This job is not remote - and will be based in the Downtown Chicago


As part of the Infrastructure team the ServiceNow System Administrator will be involved in the support of the ServiceNow platform and implementation of any new modules.


Position Responsibilities


  • Perform day-to-day administration of the ServiceNow platform.
  • Maintain business services and configuration item relationships in ServiceNow.
  • Support ServiceNow discovery tool for CMDB.
  • Maintain the integrity of the ServiceNow platform across production and non-production instances.
  • Perform installation and testing of updates and new releases.
  • Provide ServiceNow configuration and customization assistance including, but not limited to, form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations.
  • Design and configure new applications and modules.
  • Assist in troubleshooting patch / release management issues.
  • Support translating business requirements into technical requirements.
  • Implement new functionality.
  • Develop UI forms, fields, notifications, workflows, and JavaScript server/client code.
  • Build reports, gauges, and dashboards.
  • Maintain Service Level Agreement (SLA) and monitor SLA workflows.
  • Support creation of new service catalog requests and items with variables.
  • Create, monitor, modify, and publish service catalog workflows with approvals.
  • Create and use update sets to move configurations between systems.
  • Search, populate, and customize the knowledge base.

The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


Position Requirements



  • Bachelor's degree or equivalent work experience.
  • 3 - 7 years of related experience to ServiceNow System Administration. 
  • ServiceNow system administrator training preferred. 
  • Certified ServiceNow Administrator preferred (Implementation Specialist Certification, (ITSM or Discovery a plus).
  • Hands on experience in ensuring compliance with highly regulated industry requirements.
  • Experience in implementing ServiceNow processes and functions.
  • Experience in Java, JavaScript
  • Must possess fantastic communication skills.
  • Working knowledge of relational databases.
  • Experience with IT Service Management, Service Desk, Discovery/ITAM and Change Management processes.
  • Willingness to work as part of a team and contribute to the success of the group.
  • Demonstrated ability to identify and understand complex issues and resolve customer inquiries and develop appropriate solutions quickly and effectively.
  • Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
  • Demonstrated ability to effectively take action to solve advanced problems while exhibiting sound judgment and successful stress tolerance.
  • Excellent organizational skills, including the ability to work effectively under pressure and deal with multiple priorities.
  • Demonstrated ability to act independently upon information and make decisions that achieve optimal results.
  • Results-oriented to ensure delivery of appropriate products and services in an accurate, complete, and timely fashion.
  • Ability to travel up to 10% of time.



  • Fluent in German
  • Web Services, AJAX, XML.
  • Web applications, networks, protocols and email (SMTP, POP3).
  • Understanding of ITIL v3 methodologies



Job Segment: Developer, Service Desk, Java, XML, Testing, Technology, Customer Service