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IT Infrastructure Manager

Date: Nov 25, 2021

Location: Mission Viejo, CA, US

Company: James Hardie

As a member of the IT department, the IT Infrastructure Manager is responsible for managing a team of systems administrators and designing and maintaining our enterprise infrastructure at 13 sites across the US and approximately 20 international sites. He or she will be responsible for performance management of the team including setting goals and annual reviews.  They will also lead the team in identifying system requirements, designing and deploying solutions to solve business problems, monitoring system performance and identifying and resolving issues.


Position Responsibilities

Manage team of systems administrators (30%)
•    Provide leadership and guidance to the team on how to manage and maintain the server and storage infrastructure
•    Set goals, hold the team accountable and perform mid-year and year-end performance reviews

Lead infrastructure strategy and design (30%)
•    Provide leadership and guidance to team and management on server and storage technologies, ensuring that team has developed solutions that maximize functionality, while solving business needs.
•    Execute short and long-term vision and strategic plans as given by Enterprise Infrastructure Manager and Director of Information Technology
•    Work cooperatively with cyber security team to ensure infrastructure decisions take security into account when making decisions
Provide unsupervised technical and analytical leadership (40%)
•    Ensure all promised dates and deliverables are accomplished
•    Provide technical and analytical support and guidance on projects as needed
•    Facilitate and/or execute testing activities as required
•    Accountable for ensuring that the technical solution meets the functional requirements
•    Actively participates in change management activities
•    Conducts project meetings and is responsible for project planning, tracking and analysis
•    Develops and maintains documentation on implemented solutions, policies and procedures


The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


Position Requirements

Knowledge, Skills, and Abilities: 
•    Willingness to work as part of a global team and contribute to the success of the group. 
•    Demonstrated ability to identify and understand complex issues and resolve customer inquiries and develop appropriate solutions quickly and effectively.
•    Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
•    Demonstrated ability to effectively take action to solve advanced problems while exhibiting sound judgment and successful stress tolerance. 
•    Excellent organizational skills, including the ability to work effectively under pressure and deal with multiple priorities.
•    Demonstrated ability to act independently upon information and make decisions that achieve optimal results.
•    Results-oriented to ensure delivery of appropriate products and services in an accurate, complete, and timely fashion.
•    Must maintain flexible schedule and be available to work non-standard business hours upon request or as needed
•    Ability to travel up to 20% of the time.
•    Must be able to lift at least 75 lbs

•    5 years of experience showing increasing responsibility performing infrastructure related duties
•    3 years of experience with systems administration
•    1 year of supervisor/management experience
•    Strong foundation of IT knowledge including networking, Windows operating systems, iPhone, Active Directory, WebEx or other video conferencing platforms, DNS, DHCP, Group Policy, Microsoft Office, Helpdesk Ticketing, SCCM and backup utilities.
•    Bachelor’s degree from an accredited college in Business Administration – Information systems or related field or equivalent experience.
•    3 years of experience managing server hardware (direct Dell server experience a plus)
•    3 years of experience managing with VMWare vSphere 6.x, 7.x
•    3 years of experience managing Windows Server
•    3 years of experience managing storage including fiber channel SAN and RAID
•    3 years of experience managing Microsoft Active Directory and DNS
•    3 years of experience with PowerShell
•    3 years of experience with backup technologies (direct experience with Rubrik a plus)
•    3 years of experience with Microsoft Systems Center Configuration Manager
•    3 years of experience managing Office 365, specifically Exchange Online and Teams
•    3 years of experience working with cyber security tools
•    Knowledge of Microsoft Azure and other cloud technologies
•    Knowledge of network fundamentals
•    Knowledge of datacenter management concepts

•    Microsoft or VMware certifications
•    Fluent in German






Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Information Systems, Manager, System Administrator, Data Center, Performance Management, Technology, Management, Human Resources