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Accounts Receivable Coord.

Date: Sep 28, 2021

Location: Mission Viejo, CA, US

Company: James Hardie

The Accounts Receivable (AR) Coordinator 2 reports directly to the Credit Supervisor.  The AR Specialist is responsible for managing, coordinating and maintaining accounts receivable records. The incumbent demonstrates the ability to work as part of a team to achieve expected collection results while providing excellent customer service.

Position Responsibilities             

Manages and coordinates customer accounts by:  (35%)

  • Responsible for a Big Box account, complete ownership of collections, problem solving invoicing issues, identifying root cause of issues and proposing a solution.  Understanding of the pricing increases, sales discounts and rebate programs. Understand how to resolve disputes on the Big Box’s websites and know when to escalate and how to utilize the internal network.
  • Identifying delinquent customer accounts from close analysis of the system reports and by conducting calls to collect payment;
  • Reconciling accounts and maintaining detailed backup for open item, attaching back-up to SAP.;
  • Working closely with customer service and sales teams to research and resolve payment deductions;
  • Distributing invoices, credit notes, and proof of delivery copies to customers through the use of accounting software and by working closely with the POD Coordinator;
  • Building and maintaining strong customer relationships with external customers when responding to accounts receivable telephone queries.
  • Conducting calls and/or sending correspondence to customers as necessary to ensure accounts are regularly updated.         

Conducts collection and follow up calls and maintains the system log and documents calls by:  (25%)

  • Investigating delinquent accounts;
  • Projecting a professional image of the company when conducting collection calls;
  • Notifying the department manager of collection problems to ensure additional measures are implemented to reduce company risk.
  • Documenting all calls and action taken in accounting software system.
  • Understand how and where to go to problems solve pricing, quantity and other discrepancies, submitting credit request through the credit tool.
  • Creating relationships with customer service, claims, Information system , pricing and VMI group in order to understand each department’s role in the business and in turn be able to problem solve and identify root causes that can be brought to the attention of the Credit Supervisor.

Partners with the sales and customer service teams to resolve customer issues by:  (20%)

  • Developing relationships with the Sales staff and leveraging these relationships to address deductions and getting credit  request processed in a more detailed and timely basis. 
  • Identifying reasons for deductions, contacting the appropriate team, and providing backup and follow up for a resolution; and
  • Ensuring timely resolution of customer issues and queries to minimize the credit risk and maintain strong customer relations.

Reporting (10%)

  • Identify deductions for the accrual process and enter them on deductions spreadsheet with accuracy.
  • Adhoc reporting as necessary to get point across in communicating with customers , sales or accounting department

Work with Rebate Programs Group (10%)

  • Identifying currently rebate programs, understanding the details, end and start dates, reasoning for programs and ensuring credit requests are approved and processed to clear deductions from the account.
  • Flag reoccurring programs that are not currently on a rebate as potentials for the program.

 

The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

 

Position Requirements

  • Associate’s degree and/or equivalent work experience (Bachelor’s degree preferred).
  • Three or more years of experience managing large customer account portfolio, conducting collection calls, allocating credit memos on account, and customer account reconciliations.
  • Experience in ERP systems software (SAP preferred).
  • Demonstrated knowledge of full cycle accounts receivable process and procedures; i.e. collections, cash applications, and reconciliation of payment disputes.
  • Superior interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
  • Demonstrated ability to act independently upon information and make decisions that achieve optimal results.
  • Demonstrated ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance.
  • Ability to handle stress and perform under pressure in meeting deadlines.
  • Excellent ability to maintain confidentiality.  
  • Demonstrated ability to apply attention to detail in all areas of responsibilities.
  • Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly, effectively and independently.
  • Willingness to work as part of a team and contribute to the success of the group.
  • Willingness and ability to accept and take on more projects and responsibility as requested.
  • Ability to prioritize and organize assignments as necessary, multi-tasking is a must.
  • Excellent file maintenance and organizational skills.
  • Excellent ability to note/document all conversations with customers internally and externally in SAP.
  • Ability to present information to group by researching topic/subject, utilizing technology and providing handouts for reference.
  • Ability to operate a variety of office equipment; including copy, facsimile and printing machines.
  • Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software).
  • Demonstrate initiative to learn all aspect of business that affects the AR department.

 

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Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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