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Sr Analyst - Executive IT Support

Date: Oct 5, 2021

Location: Chicago, IL, US

Company: James Hardie

As a member of the IT department, the Sr. Analyst - Executive IT Support is responsible for providing outstanding technical support to our CEO and the Executive Leadership Team. This position will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative, and be motivated by technology to provide excellent executive level service. This is a high visibility position requiring a strong and engaging personality, confidence and technical acumen which requires excellent communication skills.

Position Responsibilities

  • Provide day-to-day desktop support for the CEO and Executive Leadership Team both in the office and remotely
  • Schedule and run WebEx meetings as required
  • Provide support for board and other important meetings
  • Proactively ensure all IT equipment used by the executives is functional and ready when needed
  • Troubleshoot desktop and infrastructure issues and resolve complex problems.
  • Collaborate with executive assistant to meet needs and deadlines of the executives
  • Work as part of a team to provide IT support to the broader organization as time permits

The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Position Requirements

  • 5 years experience showing increased responsibility performing helpdesk/service desk and IT functions for a diverse user base
  • 3+ years providing executive level IT support
  • Strong foundation of IT knowledge including networking, Windows operating systems, iPhone, Active Directory, WebEx or other video conferencing platforms, DNS, DHCP, Group Policy, Microsoft Office, Helpdesk Ticketing, SCCM and backup utilities.
  • Ability to travel up to 25% of time.
  • Off hours/on call for executive support required
  • Excellent customer service skills.
  • Excellent organizational skills, including the ability to work effectively under pressure and manage multiple priorities.
  • High standards of professionalism and integrity.
  • Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures.
  • Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
  • Ability to explain technical issues in a non-technical way
  • Willingness to work as part of a team and contribute to the success of the group.
  • Demonstrated ability to identify and understand complex issues and resolve executive inquiries and develop appropriate solutions quickly and effectively.
  • Demonstrated ability to effectively take action to solve advanced problems while exhibiting sound judgment and successful stress tolerance.
  • Demonstrated ability to act independently upon information and make decisions that achieve optimal results.
  • Results-oriented to ensure delivery of appropriate products and services in an accurate, complete, and timely fashion.

 

  • 5 years experience showing increased responsibility performing helpdesk/service desk and IT functions for a diverse user base
  • 3+ years providing executive level IT support
  • Strong foundation of IT knowledge including networking, Windows operating systems, iPhone, Active Directory, WebEx or other video conferencing platforms, DNS, DHCP, Group Policy, Microsoft Office, Helpdesk Ticketing, SCCM and backup utilities.
  • Bachelor’s degree from an accredited college in Business Administration – Information systems or related field or equivalent experience.

Preferred:

  • A++, MS, Cisco, ITIL, VMware certifications
  • Advanced knowledge and troubleshooting skills in the following: Windows 7/10, Windows Server, VMware vSphere, VMware Horizon, Citrix XenApp/Receiver/Delivery Services Console
  • Fluent in German

 

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Nearest Major Market: Chicago

Job Segment: Service Desk, System Administrator, Information Systems, Cisco, Technical Support, Customer Service, Technology