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Loyalty Marketing Manager

Date: Jan 5, 2022

Location: Chicago, IL, US

Company: James Hardie

Loyalty Marketing Manager

About James Hardie Building Products

James Hardie Industries is the world’s #1 producer and marketer of high-performance fiber cement and fiber gypsum building solutions. We employ a diverse global workforce of approximately 5,000 employees across operations in North America, Europe, Australia, New Zealand, and the Philippines, and generated more than $2.9 billion in net sales during our 2021 financial year.

We believe that home is a sanctuary and a canvas for self-expression without compromise. As the trusted innovator and industry leader in the markets where we operate, James Hardie empowers homeowners and building professionals alike to achieve their dream home with premium quality solutions that enable endless possibilities for design and aesthetics, while also delivering trusted protection and long-lasting beauty.

Job Description

The Loyalty Marketing Manager will help develop loyalty email and head hunting program for consumers and customers in both B2B and B2C environment.  The manager will partner closely with internal insights and analytics teams to leverage data and develop evolution of program benefits, designing and building new features and promotions to increase appeal and engagement.

Key Responsibilities:

  • Lead the development of brand loyalty program, with a focus on personalization and segmenting our database to enhance messaging.
  • Analyze data to understand consumer behaviors building innovative and creative loyalty program as well as making recommendations to marketing campaigns resulting in increased consumer demand.
  • Manages all day-to-day activities associated with the overall success of external marketing programs that support increasing consumer demand and existing customer engagement optimization.
  • Collaborates with internal marketing CRM teams by assisting with and providing strategy, direction, and input towards the development of campaigns.
  • Proactively problem solves and enhances the user experience for programs.
  • Works collaboratively with Marketing Analytics and Finance to forecast, manage, and analyze program performance metrics and to report on activities.
  • Guides, reviews and approves all lead generation marketing materials to promote conversion and simplify path to purchase.
  • Evaluate program performance and investigate opportunities to recommend promotions and strategies that drive program spend and lead acquisition.



  • Bachelor’s degree in Marketing or related field.
  • 7+ years of marketing experience with experience in creating consumer loyalty marketing programs.
  • Must have substantial skills in written and oral communication with all levels of management and outside contacts.



Nearest Major Market: Chicago

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