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Data Governance Specialist

Date: Feb 4, 2019

Location: Chicago, IL, US

Company: James Hardie

 

 

 

Position Summary:

 

The Data Governance Specialist ensures customer data quality for the entire Sales Organization.  This includes improving existing data as well as initiating/ improving processes that will improve data quality.

This position is responsible for providing superior service by ensuring customer account information is accurate and complete, entered in a timely manner and updated regularly to provide customers with a seamless experience. This individual works closely with customers and business partners to deliver customer maintenance and cleansing processes that meet company standards for customer experience. 
 

 Essential Duties and Responsibilities:

  • Develop and document processes/business rules for new account set up and maintenance.
  • Understands simple and complex account creation policies and procedures, to ensure all information is entered accurately and completely.  Work with the prospect, customer or business partner to achieve this goal.
  • Validate that all customer master and contact information is complete and accurate.
  • Work with field teams and customers to correct information.
  • Conducts new account audits.
  • Works collaboratively with business partners to analyze root cause for data defects.
  • Use established procedures for the monitoring of duplicate accounts and maintenance of account deactivation.
  • Ability to conduct inbound and outbound calls.
  • Assist in preparing measurements and compliance reporting that will be shared with Sales  leaders

 

Skills & Qualifications:

  • Associate’s degree or equivalent working experience preferred
  • A minimum of 3 years of customer service experience preferred
  • Technically savvy, ability to utilize internet and other tools to support the validation and verification of customer information

 

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James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.


Nearest Major Market: Chicago

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