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Central Dispatcher

Date: Nov 13, 2020

Location: Chicago, IL, US

Company: James Hardie





<span style="font-family:"Arial",sans-serif">Central Shipping Coordinator

<span style="font-family:"Arial",sans-serif">Position Summary

<span style="font-family:"Arial",sans-serif">The Central Shipping Coordinator is responsible for tracking activities between our carriers and shipping departments in order to execute some of the roles that our onsite dispatchers have historically covered. This includes improving our truck flow processes, tracking and escalating gaps in operational processes, identifying areas of improvement within our operations, and working alongside our transportation and shipping teams to solve problems and drive organizational improvement. This role is essential to driving our Zero Harm culture by improving the long-term feasibility of our no-touch logistics program at the sites.

<span style="font-family:"Arial",sans-serif">This position will also play a key role in the execution of transportation programs, including a startup project designed to track our outbound trucks on our Fourkites platform. This will require heavy involvement with select carriers and customers in order to drive improvements in daily execution of these processes.

<span style="font-family:"Arial",sans-serif">Position Responsibilities

  • <span style="font-family:"Arial",sans-serif">Organizing and receiving phone calls from several different sources
    • <span style="font-family:"Arial",sans-serif">Checking trucks in to multiple shipping operations simultaneously
    • <span style="font-family:"Arial",sans-serif">Solving issues within our shipping operations and carriers
  • <span style="font-family:"Arial",sans-serif">Use order and inventory reports to identify and communicate service issues in a proactive manner
  • <span style="font-family:"Arial",sans-serif">Coordinate activities between shipping, transportation, and central when issues arise
    • <span style="font-family:"Arial",sans-serif">Inventory/Carrier/Quality issues
  • Drive increased utilization of FourKites mobile tracking program through support for carriers during onboarding

<span style="font-family:"Arial",sans-serif">The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. 

<span style="font-family:"Arial",sans-serif">Requirements

  • <span style="font-family:"Arial",sans-serif">Strong communication skills – ability to effectively communicate with a wide range of audiences from shipping supervisors/dispatchers, truck drivers, transportation coordinators, and customer ops
  • <span style="font-family:"Arial",sans-serif">Ability to effectively organize and track information from several different sources across multiple plants simultaneously
  • <span style="font-family:"Arial",sans-serif">Able to work in a fast-paced environment where attention may be pulled in several different directions
  • <span style="font-family:"Arial",sans-serif">Willingness to learn how several different parts of the business operate together
  • <span style="font-family:"Arial",sans-serif">SAP knowledge
  • <span style="font-family:"Arial",sans-serif">Basic excel skills
  • <span style="font-family:"Arial",sans-serif">Bachelor’s degree in related field of Business, Economics, Engineering, or Supply Chain preferred but not required
  • <span style="font-family:"Arial",sans-serif">1-3 yrs. working experience, preferably in a customer-centered, high urgency environment


James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.

Nearest Major Market: Chicago

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