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Forecast Analyst

Date: Feb 21, 2021

Location: Charlotte, NC, US

Company: James Hardie

Job Description

The Collaborative, Planning, Forecasting, and Replenishment (CPFR) Analyst will effectively drive supply chain activities related to acquiring demand signals and achieving replenishment optimization for their assigned customer.  The CPFR Analyst will work closely with the James Hardie account team in Charlotte supporting Lowes.  As the supply chain representative for James Hardie, the candidate will frequently interact with individuals at all levels of the customer’s organization.  This will require strong communication and influencing skills.  Related experience, sound judgement, relationship building, and supply chain knowledge is necessary to be successful in this role.


Position Responsibilities


  • Understand current replenishment processes used by the customer and align on optimization opportunities and timelines.
  • Develop new tools and routines which will enable the creation of a customer level demand forecast.

Demand Forecasting

  • Lead the weekly/monthly customer level forecast generation process.
  • Compile and analyze historical data considering seasonal trends, consumer sales activity, and customer behavior.
  • Develop an item level forecast using basic statistical tools, customer signals and insights, including marketing opportunities.
  • Coordinate and synchronize new product introduction forecasts with customers and James Hardie product teams.
  • Communicate forecast confidence, including risks and opportunities, to relevant functional groups within both organizations.
  • Develop, monitor and communicate reports on forecast accuracy while driving continuous improvement.
  • Proactively manage customer master data for use by James Hardie teams.


  • Contribute to work led by the VMI and Customer Integration teams to optimize replenishment to customer distribution centers.
  • Maintain and execute replenishment models, as needed, to achieve order fulfillment goals.
  • Develop, monitor and communicate reports on customer fulfillment rates and in-stock levels.
  • Identify root cause of customer order fulfillment errors and collaborate on resolution.
  • Support James Hardie efforts to enhance internal on time delivery metrics.


Position Requirements

  • Undergraduate degree in Supply Chain or business-related field.
  • 2-3 years relevant analytical, planning, or forecasting experience.
  • Minimum of 1 year in a customer facing role, preferably supporting Lowes.
  • Ability to effectively use the Lowes Link.
  • Must be proficient in MS Office Suite and intermediate in Excel.
  • Experience with SAP, IBP, APO, and Business Objects a plus.


Preferred Competencies

  • Takes ownership of results and sets high standards for self and others.
  • Thrives in a cross functional and cross organizational environment.
  • Focused on continual improvement and best practice replication within their organization.
  • Excellent verbal and written communication skills at all levels of an organization.
  • Proven ability to develop and maintain professional relationships.
  • Skilled in influencing others without express authority.
  • Exceptional data management and analytic capability.


James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.

Nearest Major Market: Charlotte

Job Segment: ERP, Supply, SAP, Fulfillment, Data Management, Technology, Operations, Data