James Hardie - Chicago Employment Opportunities

Sales Manager Job (Chicago, IL, US)

Title: Sales Manager

Job Description: "MARKETING AND SALES MANAGEMENT: The Area Sales Manager works with Sales Representatives to strategically target potential customers, to generate and grow new business and to successfully convert the target audience. With a strong knowledge of business and market sense, you will successfully manage an assigned sales territory and report on related marketing activities by conducting competitive market analysis, competitive intelligence, and other sales-related research. Additionally, you will assume a higher level of responsibility and innovation to help lead and develop a sales team and the sales team's strategies in a given geographical region. The Area Sales Manager reports to the Regional Sales Manager.

RESPONSIBILITIES:: Works collaboratively with the appropriate Regional Sales Manager (RSM) and the regional sales team to target and successfully sell to potential customers within the key target profile, leveraging key channel partners and preferred wholesalers, dealers, and installers; Selects top sales talent, manages, and leads the activities of the team and acts as a direct line manager for 4-8 Sales Representatives and as a role model to ensure the team's development and competency; Manages budget and monitors financial performance; and Partners with other Company departments to ensure that the regional sales' business objectives are met.

QUALIFICATIONS:: Superior interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals; Proven success in developing new business and generating sales leads by managing a territory and selling activities; Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and proprietary software); Excellent presentation skills before both small and large groups; and

EDUCATION/EXPERIENCE: Bachelor's degree (in Sales and/or Marketing preferred) (Advanced degree strongly preferred). 4 or more years in sales management, leading and developing sales people. Marketing experience (preferred). Experience with market development concepts [adoption lifecycle, market development checklist, and STP (segmenting / targeting / positioning)] based on sustaining products and innovations. Experience working for a product leadership company where the focus is on value selling, not price; Experience with a start up company (preferred) Lean Six Sigma certification or equivalent experience (preferred)" Requisition Number: NS-648 Interest Category: Sales / Marketing Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Warehouse Project Manager Job (Chicago, IL, US)

Title: Warehouse Project Manager

Job Description: "About the Opportunity" As our Warehouse Manager you will be tasked with many challenging opportunities that will contribute to the overall growth of the business. This is an exciting time for James Hardie and you could play a large part by supporting, developing and implementing a multi phased warehouse management system. You'll be based out of our regional corporate office in Chicago, IL but work out of our manufacturing facilities in Peru, IL and Pulaski, VA. This position will require hands on involvement at the manufacturing facilities and frequent visits to other manufacturing locations in the future. You will report directly to the VP of Supply Chain.

RESPONSIBILITIES:: The key requirements for the role are to have a strong relevant background in developing and implementing a warehouse management system. You will need to utilize your strong background to help the business overcome some key challenges. Support the development, implementation and on going improvements to a multi phased Warehouse Management System (WMS) by: • Ensuring that the new system compliments and functions seamlessly with existing core business processes such as SAP and Manugistics. • Automating the SKU specific put away instructions for the site manufacturing line(s). • Automating the SKU specific pick list for outbound loads including those which are consolidated and multi-stop outbound shipping. This will most likely need to involve a real time locator system (RTLS) which will work with an RFID based automated identification & data collection system (AIDC) • Utilizing vehicle mounted, radio frequency (RF) based technology to communicate and confirm all warehouse tasks. • Automating the process to perform periodic physical inventory and cycle counts. • Automating the process to identify and track slow moving, made-to-order inventory SKU's. • Organizing and optimizing the physical space of the warehouse which is to include a densification strategy for made-to-order small to medium sized packages. You will be required to evaluate our current warehouse infrastructure, tracking systems, and communication systems and make recommendations for improvements and be an active member of the implementation team.

QUALIFICATIONS:: Demonstrated experience and expertise in developing and implementing a warehouse management system. Demonstrated ability to work with and drive cross-functional groups and external partners. Strong track-record of developing and implementing innovative solutions to complex problems in a timely manner. Demonstrated use of project management skills. Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software). Knowledge of commonly used concepts, practices and procedures in a warehouse environment. Excellent verbal and written communication and interrelationship skills. Ability to observe and understand existing and new processes. Ability to observe and troubleshoot process issues. Excellent documentation and presentation skills.

EDUCATION/EXPERIENCE: Bachelors degree in Engineering or other Technical field. 5 or more years of 'hands on' experience in a warehouse environment; made-to-order business model (preferred) Experience developing and implementing a warehouse management system Experience integrating with SAP (preferred) APICS certification (CPIM) is a plus" Requisition Number: ENG-630 Interest Category: Logistics Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Industrial Hygienist Job (Chicago, IL, US)

Title: Industrial Hygienist

Job Description: "About the Opportunity": As our Industrial Hygienist, you'll be in a position to help drive change and improvement for our U.S. operations by providing industrial hygiene expertise to the manufacturing, research and development (R&D), and product stewardship activities. You will be based out of our corporate office in Chicago, IL or in the D/FW metroplex near our two manufacturing facilities in Cleburne and Waxahachie, TX; you will report directly to the National EHS Manager. One minute you're collaborating with plant management to assess manufacturing operations' exposures and risks, observing trends, providing guidance on programs and recommending control systems…the next you're working with R&D project managers to evaluate the industrial hygiene impact of their projects on our many operations. You'll also be the subject matter expert to either eliminate identified hazards or mitigate those hazards while you ensure superior health standards for the end-users of our products. If this sounds like you and you have an inquisitive mind to investigate unique problems, enjoy the challenge of finding creative solutions, have the drive to help implement those solutions in a collaborative fashion, and long to work for a company that is a performance driven, operates in a continuous improvement culture with the highest level of integrity and ethics, we would love to hear from you.

RESPONSIBILITIES:: Provides Industrial Hygiene support and expertise to the U.S. manufacturing operations by Collaborating with Plant Management on industrial hygiene issues (chemical, physical and biological agents) including; Collects and analyzes data to assess exposures and identify trends by Developing samples, Analyzing results and Preparing written reports to clearly and concisely communicate purpose, methods, results, conclusions and recommended actions, if necessary for the issue; Serve as an expert to the Research and Development (R&D) to help anticipate and evaluate potential industrial hygiene impacts of R&D projects on manufacturing operations

QUALIFICATIONS:: Demonstrated knowledge of exposure assessment strategies (such as the AIHA Exposure Assessment Strategies). Demonstrated knowledge of sampling and analytical methods, including NIOSH methodologies. Demonstrated ability to use and understand statistical analyses to observe trends, and to evaluate exposures and exposure control effectiveness. Demonstrated ability to investigate incidents and conduct root cause analyses. Demonstrated knowledge of OSHA regulations and regulatory framework.

EDUCATION/EXPERIENCE: Bachelors Degree in Industrial Hygiene, Occupational Health, Safety, or related engineering or science disciplines 5 or more years of experience of sampling, exposure assessment, program implementation (manufacturing environment preferred), Preferred Certified or qualified to become certified within three years." Requisition Number: MFG SUP-763 Interest Category: Manufacturing Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Senior Human Resources Business Partner Job (Chicago, IL, US)

Title: Senior Human Resources Business Partner

Job Description: "Senior Human Resources Business Partner James Hardie currently has an opportunity for a Senior Human Resources Business Partner in our Chicago, IL office. This position supports our Regional office in Chicago, IL as well as our customer service center and our field sales organization in a dynamic and fast paced business environment. You will be responsible for managing, implementing and administering all aspects of HR including employee relations, retention, training and development, compensation and change management initiatives that support the business in achieving its goals. In addition, you will counsel and coach managers on best practices, policies, regulations and other sensitive HR issues. This position reports to the director of Human Resources in Mission Viejo, CA. Position

RESPONSIBILITIES: Ensures policy and legal compliance and application of salary administration, performance review process,

BENEFITS:, etc by: • Conducting New Hire Orientation to ensure that all new employees are adequately introduced and informed of all pertinent Company information, policies, procedures, and guidelines, and then accurately processing all completed paperwork, as required; • Providing all new employees with information and forms necessary for enrollment in the Company's benefit program within the first days of employment; and • Providing superior employee administrative support such as accurate, organized, and up-to-date employee files, responding to employment-related inquires, and ensuring that all employees receive their correct paychecks on time. Managing Employee Relations Process by: •Investigating, reporting, counseling and documenting any employee relations issues including, but not limited to, sexual harassment, insubordination, attendance, and other potential legal or company policies; •Managing the employee performance process and time lines; •Carrying out the termination process as need including documentation and exit interviews; and •Serving as the point of contact to internal employees for human relations issues and concerns The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and

QUALIFICATIONS: may be required and/or assigned as necessary. Requirements: • The ideal candidate will have a bachelor's degree with 7-10 years of relevant Human Resources experience preferably in a corporate or sales environment. • Strong emphasis on employee relations with a solid knowledge of Human Resources practices and employment law • Ability to travel approximately 30% of the time • Demonstrated ability to partner and build rapport with all levels of employees • Strong analytical skills and ability to tie results to key business metrics • In depth knowledge of State and Federal labor laws is required • Excellent organizational skills, including ability to work effectively under pressure and deal with multiple priorities • Ability to objectively coach employees and management through complex, difficult and sensitive issues

EDUCATION/EXPERIENCE: Required: • Bachelor's Degree in Human Resources, Business Management, or related field." Requisition Number: HR-689 Interest Category: Human Resources Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Supply Chain Project Manager Job (Chicago, IL, US)

Title: Supply Chain Project Manager

Job Description: "As a member of the Supply Chain Team, the Customer Operations Business Development Project Manager oversees the Company's national program for business development projects and aligns all related programs within the Customer Operations team. The scope of the role includes integrating projects into customer service, production planning, scheduling, and transportation groups as well as additional Supply Chain initiated projects. The incumbent researches and creates innovative solutions and is responsible for the annual prioritization and implementation of the projects. The Customer Operations Business Development Project Manager reports to the Director of Customer Operations and will be based out of our Chicago office.

RESPONSIBILITIES:: Runs and executes projects that relate to continuous improvement with the Supply Chain organization. Responsible for cradle to grave execution of the project and converting the projects from the business development team into the 'business as usual team' - Operation focus: Aligning programs with the strategic vision of the organization and implementing supply chain programs that support the Company's current and future organizational goals; Analyzing existing supply chain programs and prioritizing all projects and programs in accordance with the Company's long-term operations goals and planning; Planning resources in order to complete dueling priorities within limited timeframes; Execution of project initiatives within a tight project management time frame and within budget; and Frequently exploring the team's ability to put new knowledge, understanding, and skills into practical use on the job. Integrates business development solutions with our current systems and works closely with our IT and systems groups to make sure solutions are fully developed and executed and therefore sustainable once transferred into business as usual - System Understanding and Coordination: Coordinates with Systems group to translate business requirements into system requirements (SAP, APO, Manugistics) Plans and develops project timelines to assure project resources are available to implement system solutions. Works closely with IT/Systems group to ensure priorities are aligned. Teaching others on optimizing Manugistics, SAP, analysis tool design and development, and other forms of technology as appropriate with specific focus on new projects; and Acts as customer operations liaison for customer operations and supply chain support for implementing system solutions. Creates and develops next generation business projects which then get added to the project list for prioritization. This aspect of the role is expected to be a 'thinker' role to enable supply chain advancement to leverage the Company's competencies to create a competitive advantage.

QUALIFICATIONS:: Outstanding Project Management skills required. Demonstrated leadership skills and ability in guiding indirect reports to effectively accomplish performance goals. ERP systems software knowledge (SAP preferred). Understanding of supply chain application software (Manugistics/APO preferred). Demonstrated advanced skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary programs). Ability to challenge information and a passion to exhaustively uncover robust facts and data which improve insights and the quality of the final decision. Demonstrated ability to identify problems and think independently about alternative ways to solve problems based on analysis of data. Ability to offer advanced solutions based on collected, summarized, and analyzed data. Ability to apply creativity and latitude in identifying new projects, trends, and processes.

EDUCATION/EXPERIENCE: Bachelor's Degree in Engineering, Business, Science, Operations, or a related field (advanced degree preferred). 3 or more years of experience within the supply chain, logistics, or transportation field. Cross-Function Background strongly desired. Some experience or exposure in sales or market a plus. Some exposure in a manufacturing environment a plus. 2 or more years experience managing others. (preferred) 2 or more years of Manugistics, SAP, and Retail experience (preferred). Building products or other flatbed truck product industry experience (preferred)." Requisition Number: LOGS-823 Interest Category: Engineering Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Customer Service Supervisor Job (Chicago, IL, US)

Title: Customer Service Supervisor

Job Description: "About the Opportunity" As our Customer Service Supervisor, you will be tasked with many challenging opportunities that will contribute to the overall growth of the business. This is an exciting time for James Hardie and you'll play a large part by providing customer service expertise and guidance to 15 Customer Service Representatives. You'll be based out of our Chicago office and you'll report directly to the Manager of Customer Operations. This truly is a position where you can determine your own career success. Position

RESPONSIBILITIES: Oversees the Customer Service Representative (CSR) performance and workflow on a daily basis by: (40%) • Allocating representative resources to efficiently and effectively meet the Company's and customer expectations; • Achieving the Company's goals of providing timely, reliable customer support on the phones • Achieving the Company's service commitments around timeliness and accuracy of delivery; • Ensuring that representatives are communicating proactively with customers to address any product availability or order processing issues • Ensuring that service failures are minimized to <1% orders per week due to Customer Service errors; • Identifying and spearheading the removal of roadblocks to meeting service goals by building relationships and working with internal teams such as Logistics, Sales, Transportation and Credit. • Addressing highly escalated customer concerns or critical customer accounts. Coaches Customer Service Representative (CSR) to improve performance on a daily basis by: (35%) • Auditing orders processed to ensure that quality expectations are met and provide coaching to representative in areas of potential improvement • Monitoring inbound/outbound phone calls to ensure that quality expectations are met and provide coaching to Representative on opportunities for improvement • Identifying opportunities for representative coaching, training, system and business process improvement; and • Reviewing all credits processed due to Customer Service errors, determining root cause and implementing sustainable solutions. • Providing visibility on CSR and team performance, efficiency and quality through dashboards and scorecards. Serves as a key instrument of change management and organizational development by: (25%) • Developing, reviewing and ensuring that all required documentation and training is prepared and implemented prior to key business initiatives such as product launches, discontinuations, price changes, etc • Partnering with Training to address any areas of unclear or incorrect documentation or business process flow. • Soliciting and addressing team feedback on a timely basis to mitigate any business risks or address key customer issues • Developing a highly flexible workforce by promoting representative certifications in various functions • Promoting cross functional development of representatives through projects, papers and assignments • Identifying representatives with potential to contribute in other areas of the business and designing relevant development plans • Recruiting continuously to provide a highly capable talent pool Position Requirements • Superior interpersonal and written/oral communication skills with a customer centric orientation • Demonstrated ability to identify and understand issues or problems using data. • Demonstrated ability to use effective approaches for choosing a course of action or developing an appropriate solution. • Demonstrated ability to act independently upon information and make decisions that achieve optimal results. • Demonstrated ability to build strategic working relationships while holding parties accountable for deliverables. • Ability to drive adherence to best practices and procedures. • Ability to successfully manage multiple tasks and prioritize workload while paying attention to detail. • Demonstrated ability to function as a strong team player. • Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, Power, Outlook, Internet, and other proprietary software). • Willingness and ability to travel as appropriate, up to 10% of the time.

EDUCATION/EXPERIENCE: Required: • Bachelor's Degree required. • SAP experience preferred • 3 or more years of progressive responsibility beyond a strict call center environment. • 1 or more years of management experience (i.e.: leading CSRs), to include interviewing, performance management, discipline, training, and development." Requisition Number: CUSERV-752 Interest Category: Administrative / Customer Service Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Electrical Project Engineer Job (Chicago, IL, US)

Title: Electrical Project Engineer

Job Description: "Position Summary As a member of the Construction Department reporting to the Project Manager, the Electrical Project Engineer will work on Capital Projects including new installations and modifications and is responsible for all electrical equipment components and electrical systems. This individual should be capable of working independently on small capital projects and the ideal candidate will also exhibit a keen mechanical aptitude making him or her a candidate to manage medium to large capital projects in the future. Position

RESPONSIBILITIES: Responsible for the electrical portion of capital projects to include: • Supervise power distribution system design including electrical equipment layout, single line diagrams, and wiring schedules - purchase electrical components including transformers, switchgear, disconnects, and motor control centers - monitor and expedite deliveries; • Supervise automation system design including programming - purchase hardware and software including field instruments - monitor and expedite deliveries; • Participate in project design review meetings and coordinate with vendors; • Prepare electrical installation scope of work, bid and award contracts; • Supervise electrical equipment component and system installation - coordinate with plant; • Manage project scope, schedule, budget, and quality; • Enforce corporate and construction department safety rules and regulations; • Supervise electrical system checkout, startup, and turnover to plant; Responsible for the development of Capital Project Requests to include: • Prepare electrical equipment lists for power distribution and controls; • Solicit quotations for equipment or estimate pricing using recent purchases; • Develop electrical installation scope of work; • Solicit quotations for installation or estimate costs using sound engineering judgment; • Review proposed design with plant operations, maintenance, and safety; • Prepare overall project estimate and Capital Expenditure Request for management review. Assist plant electrical engineers when required to support business needs to include: Knowledge, Skills, and Abilities Knowledge of National Electric Code (NEC) and applicable OSHA standards (preferred). Knowledge of database systems for process control applications (preferred). Installation and programming knowledge of Allen Bradley PLC systems including PLC-5 processors, ControlLogix processors, RS Logix Software and Wonderware HMI software. Developed a familiarity with and ability to work in Autocad drawing software including the ability to view and print drawings and make changes. Advanced drawing skills are preferred. Demonstrated ability to pay attention to detail and continual diligence about follow-up. Strong desire to learn

EDUCATION/EXPERIENCE: BS Degree in Electrical Engineering (preferred) 4 or more years experience in an industrial manufacturing environment (sheeted process systems such as paper, steel, gypsum is preferred). Project Management Experience; Demonstrated Successful Execution including design and specification, purchase, installation, and startup of mechanical equipment. Experience with complex machinery and mechanical equipment. Experience in troubleshooting electrical control systems on continuous production lines including programmable logic control (PLC) and variable frequency drive systems (VFD). Experience working with process control system instrumentation - digital and analog. Experience with computer network system installation and troubleshooting (preferred)." Requisition Number: ENG-737 Interest Category: Engineering Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Part time Retail Merchandiser Job (Chicago, IL, US)

Title: Part time Retail Merchandiser

Job Description: "Are you looking for a second career? Are you in an undergraduate program at a local university and need extra money? If so, check our new PART-TIME Opportunity as a James Hardie Retail Merchandiser. Flexible part time hours - up to 20 hours a week! In this position, you will work to strategically target potential customers at the Home Depot's and Lowe's stores to generate and grow new business. The incumbent also positions the company's value proposition and whole-product solution to the customer to build and enhance strong customer relationships and to become a strong business partner.

RESPONSIBILITIES:: Sells the Company's product 'in the isle' to contractors via in-store channels (Lowe's and Home Depot), and at appropriate events . Educates partner store associates and consumers about Company products. Ensures proper merchandising and displays of in-store product to increase sales.

QUALIFICATIONS:: Ability to persuade and achieve sales success through customer education by highlighting the Company's value proposition. A demonstrable capacity to keep abreast of new industry trends and best sales practices and how they would interact with Company products. Willingness and ability to work from home office environment and structure a productive day with little to no supervision. Ability to work independently and with other sales team members. Excellent presentation skills. Ability to work weekends, as business need deems appropriate. Valid driver's license. Bilingual -English/Spanish (preferred)

EDUCATION/EXPERIENCE: Post high school education or combination of equivalent work experience (Bachelor's Degree or higher in Business, Sales and Marketing, or related field preferred). Course work and/or work experience in marketing, advertising, project management, administrative support operations, written communications, and documentation management." Requisition Number: NS-684 Interest Category: Sales / Marketing Hourly/Salary: Hourly City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Electrical/Mechanical Project Engineer Job (Chicago, IL, US)

Title: Electrical/Mechanical Project Engineer

Job Description: "About the Opportunity" THIS POSITION REQUIRES EXTENSIVE TRAVEL. As our Electro/Mechanical Project Engineer you will be tasked with many challenging opportunities that will contribute to the overall growth of the business. As a member of the Color Plus Department reporting to the Project Manager, you will work on Capital Projects including new installations and modifications and you will also be responsible for all Mechanical and Electrical equipment components and systems. In order to be effective in this role you will need to be equally capable of performing detailed engineering work in both disciplines. You should be capable of working independently and demonstrate the potential to manage medium to large capital projects in the future. IMPORTANT NOTE This is a very 'Hands On' position. To be considered, the candidate will need to Demonstrate the ability to perform each and every one of the above tasks on his / her own with the potential to supervise other engineers, consultants, or vendors performing the same tasks.

RESPONSIBILITIES:: Design Engineering: Supervise mechanical design including plant layout, equipment arrangement, piping and instrumentation, and plant utilities; Supervise structural design including buildings, foundations and slabs, access platforms, equipment and crane support structures; Supervise power distribution system design including electrical equipment layout, single line diagrams, and wiring schedules; Supervise automation system design including programming and operator interface (HMI); Satisfy permit requirements including local building codes and FM; Equipment Purchase: Develop specifications and purchase mechanical equipment and systems including process equipment, material handling equipment, complex machinery, fluid systems (hydraulic, pneumatic, and high pressure water), material conveyance systems, dust collection systems, storage silos, tanks, pumps, and valves; Purchase electrical power distribution equipment including transformers, switchgear, disconnects, and motor control centers; Purchase automation components including hardware (PLC Cabinets, Power Supply, Processors, I/O Modules, Communication Modules, Safety PLC, etc.) and software (Programming and MMI Platforms and Licenses), and field instrumentation. Lead project design review meetings; Ensure coordination between vendors; Monitor and Expedite all mechanical and electrical equipment deliveries; Process Invoices and Change Orders Construction and Startup: Prepare Scope of Work for mechanical and electrical installation; Bid and award contracts; Supervise electrical power distribution and control equipment installation; Supervise the installation of buildings and structures, mechanical equipment, and mechanical systems; Manage project scope, schedule, budget, and quality; Supervise mechanical and electrical system checkout, equipment startup, and turnover to plant;

QUALIFICATIONS:: Knowledge of Mechanical Building Codes and OSHA standards (preferred). Knowledge of Equipment and Machine Design Standards and Specifications including AWS, ANSI, ASTM (preferred). Knowledge of National Electric Code (NEC). Knowledge of applicable OSHA standards (preferred). Knowledge of database systems for process control applications (preferred). Installation and programming knowledge of Allen Bradley PLC systems including PLC-5 processors, ControlLogix processors, RS Logix Software and Wonderware HMI software. Demonstrated advanced skills with the standard features of personal computers including word processing and spreadsheets (Microsoft Word and Excel, Project, Power Point, Outlook, and Internet Explorer). Developed a familiarity with and ability to work in Autocad drawing software including the ability to view and print drawings and make changes. Advanced drawing skills are preferred. Well organized, with the ability to multi-task. Must be able to lead and be a part of cross functional teams.

EDUCATION/EXPERIENCE: BS Degree in Electrical Engineering (preferred) 4 or more years experience in an industrial manufacturing environment (sheeted process systems such as paper, steel, gypsum is preferred). Project Management Experience; Demonstrated Successful Execution including design and specification, purchase, installation, and startup of mechanical equipment. Experience with complex machinery and mechanical equipment. Experience with Utility and Process Piping Systems including pumps, valves, fittings and in line components, and pipe support systems. Experience with mechanical systems including Hydraulics, Pneumatics, High Pressure Water, Compressed Air, and Natural Gas. Experience in troubleshooting electrical control systems on continuous production lines including programmable logic control (PLC) and variable frequency drive systems (VFD). Experience working with process control system instrumentation - digital and analog. Experience with computer network system installation and troubleshooting (preferred)." Requisition Number: ENG-773 Interest Category: Manufacturing Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Customer Account Representative Job (Chicago, IL, US)

Title: Customer Account Representative

Job Description: "About the Position We are looking for bright, talented and motivated new graduates who are looking to start a career! As the Customer Account Representative you will report to the Customer Service Manager in our Chicago, IL. office. You will be responsible for maintaining customer relationships with the highest level of service through proactive order management, timely follow-up, a positive friendly attitude and the support of other team members in meeting department objectives. You will be required to provide support to and coordinate information provided by other functions within the Company including Sales, Transportation Management, Logistics, Credit, and Production Planning. This truly is a position where you can determine your own career success.

RESPONSIBILITIES:: Provides exceptional proactive customer service, including building and maintaining effective internal and external customer relationships; Answering telephone calls from both internal and external customers taking customer orders, providing product and delivery information, resolving customer concerns within guidelines, responding to requests for information, and coordinating information between various facets of the Company; Following up to requests for information and communication including faxes, email messages, voice mail messages, and text messaging; Working with customers to ensure order accuracy and that all orders meet company specifications; Coordinating information and information flow between customers, Logistics, Transportation, and Sales; Effectively and accurately manages customer orders of all Company products; Serve as a functional backup within customer service department.

QUALIFICATIONS:: Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively. Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software). Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals. Strong attention to detail.

EDUCATION/EXPERIENCE: Bachelor's Degree; Minimum of 1 year in a fast paced account management, customer service, or inside sales environment. Experience with CRM application within an SAP environment (preferred).

BENEFITS:: We offer a competitive compensation plan that includes free full medical, dental and vision benefits for employees and minimal cost for family coverage; 6% dollar for dollar matching 401(k) program; Generous paid vacation and holidays; Job training and development; Life insurance; Disability Income Protection (LTD); Flexible Spending Accounts; Employee Assistance Program; Discount tickets for amusement parks, recreation sites and movies, and much more!

ABOUT THE COMPANY:: At James Hardie Building Products, we understand what it means to win. We apply our science, research, and cutting edge technology to enjoy our continued status as a world leader in fiber-cement technology leading to outstanding building material products for the residential market. Our global operations span the United States, Asia, Australia, and New Zealand. : www.jameshardie.com

DIVERSITY AT JAMES HARDIE:: We are committed to diversity at James Hardie in every form. We firmly believe that by hiring and developing people of every background and culture it will further strengthen our company and its people in striving for global leadership. Equal Opportunity Employer" Requisition Number: CUSERV-819 Interest Category: Administrative / Customer Service Hourly/Salary: Hourly City: Chicago State: Illinois Country: UNITED STATES Shift: Days