James Hardie - Chicago Logistics Jobs

Warehouse Project Manager Job (Chicago, IL, US)

Title: Warehouse Project Manager

Job Description: "About the Opportunity" As our Warehouse Manager you will be tasked with many challenging opportunities that will contribute to the overall growth of the business. This is an exciting time for James Hardie and you could play a large part by supporting, developing and implementing a multi phased warehouse management system. You'll be based out of our regional corporate office in Chicago, IL but work out of our manufacturing facilities in Peru, IL and Pulaski, VA. This position will require hands on involvement at the manufacturing facilities and frequent visits to other manufacturing locations in the future. You will report directly to the VP of Supply Chain.

RESPONSIBILITIES:: The key requirements for the role are to have a strong relevant background in developing and implementing a warehouse management system. You will need to utilize your strong background to help the business overcome some key challenges. Support the development, implementation and on going improvements to a multi phased Warehouse Management System (WMS) by: • Ensuring that the new system compliments and functions seamlessly with existing core business processes such as SAP and Manugistics. • Automating the SKU specific put away instructions for the site manufacturing line(s). • Automating the SKU specific pick list for outbound loads including those which are consolidated and multi-stop outbound shipping. This will most likely need to involve a real time locator system (RTLS) which will work with an RFID based automated identification & data collection system (AIDC) • Utilizing vehicle mounted, radio frequency (RF) based technology to communicate and confirm all warehouse tasks. • Automating the process to perform periodic physical inventory and cycle counts. • Automating the process to identify and track slow moving, made-to-order inventory SKU's. • Organizing and optimizing the physical space of the warehouse which is to include a densification strategy for made-to-order small to medium sized packages. You will be required to evaluate our current warehouse infrastructure, tracking systems, and communication systems and make recommendations for improvements and be an active member of the implementation team.

QUALIFICATIONS:: Demonstrated experience and expertise in developing and implementing a warehouse management system. Demonstrated ability to work with and drive cross-functional groups and external partners. Strong track-record of developing and implementing innovative solutions to complex problems in a timely manner. Demonstrated use of project management skills. Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software). Knowledge of commonly used concepts, practices and procedures in a warehouse environment. Excellent verbal and written communication and interrelationship skills. Ability to observe and understand existing and new processes. Ability to observe and troubleshoot process issues. Excellent documentation and presentation skills.

EDUCATION/EXPERIENCE: Bachelors degree in Engineering or other Technical field. 5 or more years of 'hands on' experience in a warehouse environment; made-to-order business model (preferred) Experience developing and implementing a warehouse management system Experience integrating with SAP (preferred) APICS certification (CPIM) is a plus" Requisition Number: ENG-630 Interest Category: Logistics Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Supply Chain Project Manager Job (Chicago, IL, US)

Title: Supply Chain Project Manager

Job Description: "As a member of the Supply Chain Team, the Customer Operations Business Development Project Manager oversees the Company's national program for business development projects and aligns all related programs within the Customer Operations team. The scope of the role includes integrating projects into customer service, production planning, scheduling, and transportation groups as well as additional Supply Chain initiated projects. The incumbent researches and creates innovative solutions and is responsible for the annual prioritization and implementation of the projects. The Customer Operations Business Development Project Manager reports to the Director of Customer Operations and will be based out of our Chicago office.

RESPONSIBILITIES:: Runs and executes projects that relate to continuous improvement with the Supply Chain organization. Responsible for cradle to grave execution of the project and converting the projects from the business development team into the 'business as usual team' - Operation focus: Aligning programs with the strategic vision of the organization and implementing supply chain programs that support the Company's current and future organizational goals; Analyzing existing supply chain programs and prioritizing all projects and programs in accordance with the Company's long-term operations goals and planning; Planning resources in order to complete dueling priorities within limited timeframes; Execution of project initiatives within a tight project management time frame and within budget; and Frequently exploring the team's ability to put new knowledge, understanding, and skills into practical use on the job. Integrates business development solutions with our current systems and works closely with our IT and systems groups to make sure solutions are fully developed and executed and therefore sustainable once transferred into business as usual - System Understanding and Coordination: Coordinates with Systems group to translate business requirements into system requirements (SAP, APO, Manugistics) Plans and develops project timelines to assure project resources are available to implement system solutions. Works closely with IT/Systems group to ensure priorities are aligned. Teaching others on optimizing Manugistics, SAP, analysis tool design and development, and other forms of technology as appropriate with specific focus on new projects; and Acts as customer operations liaison for customer operations and supply chain support for implementing system solutions. Creates and develops next generation business projects which then get added to the project list for prioritization. This aspect of the role is expected to be a 'thinker' role to enable supply chain advancement to leverage the Company's competencies to create a competitive advantage.

QUALIFICATIONS:: Outstanding Project Management skills required. Demonstrated leadership skills and ability in guiding indirect reports to effectively accomplish performance goals. ERP systems software knowledge (SAP preferred). Understanding of supply chain application software (Manugistics/APO preferred). Demonstrated advanced skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary programs). Ability to challenge information and a passion to exhaustively uncover robust facts and data which improve insights and the quality of the final decision. Demonstrated ability to identify problems and think independently about alternative ways to solve problems based on analysis of data. Ability to offer advanced solutions based on collected, summarized, and analyzed data. Ability to apply creativity and latitude in identifying new projects, trends, and processes.

EDUCATION/EXPERIENCE: Bachelor's Degree in Engineering, Business, Science, Operations, or a related field (advanced degree preferred). 3 or more years of experience within the supply chain, logistics, or transportation field. Cross-Function Background strongly desired. Some experience or exposure in sales or market a plus. Some exposure in a manufacturing environment a plus. 2 or more years experience managing others. (preferred) 2 or more years of Manugistics, SAP, and Retail experience (preferred). Building products or other flatbed truck product industry experience (preferred)." Requisition Number: LOGS-823 Interest Category: Engineering Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Customer Service Supervisor Job (Chicago, IL, US)

Title: Customer Service Supervisor

Job Description: "About the Opportunity" As our Customer Service Supervisor, you will be tasked with many challenging opportunities that will contribute to the overall growth of the business. This is an exciting time for James Hardie and you'll play a large part by providing customer service expertise and guidance to 15 Customer Service Representatives. You'll be based out of our Chicago office and you'll report directly to the Manager of Customer Operations. This truly is a position where you can determine your own career success. Position

RESPONSIBILITIES: Oversees the Customer Service Representative (CSR) performance and workflow on a daily basis by: (40%) • Allocating representative resources to efficiently and effectively meet the Company's and customer expectations; • Achieving the Company's goals of providing timely, reliable customer support on the phones • Achieving the Company's service commitments around timeliness and accuracy of delivery; • Ensuring that representatives are communicating proactively with customers to address any product availability or order processing issues • Ensuring that service failures are minimized to <1% orders per week due to Customer Service errors; • Identifying and spearheading the removal of roadblocks to meeting service goals by building relationships and working with internal teams such as Logistics, Sales, Transportation and Credit. • Addressing highly escalated customer concerns or critical customer accounts. Coaches Customer Service Representative (CSR) to improve performance on a daily basis by: (35%) • Auditing orders processed to ensure that quality expectations are met and provide coaching to representative in areas of potential improvement • Monitoring inbound/outbound phone calls to ensure that quality expectations are met and provide coaching to Representative on opportunities for improvement • Identifying opportunities for representative coaching, training, system and business process improvement; and • Reviewing all credits processed due to Customer Service errors, determining root cause and implementing sustainable solutions. • Providing visibility on CSR and team performance, efficiency and quality through dashboards and scorecards. Serves as a key instrument of change management and organizational development by: (25%) • Developing, reviewing and ensuring that all required documentation and training is prepared and implemented prior to key business initiatives such as product launches, discontinuations, price changes, etc • Partnering with Training to address any areas of unclear or incorrect documentation or business process flow. • Soliciting and addressing team feedback on a timely basis to mitigate any business risks or address key customer issues • Developing a highly flexible workforce by promoting representative certifications in various functions • Promoting cross functional development of representatives through projects, papers and assignments • Identifying representatives with potential to contribute in other areas of the business and designing relevant development plans • Recruiting continuously to provide a highly capable talent pool Position Requirements • Superior interpersonal and written/oral communication skills with a customer centric orientation • Demonstrated ability to identify and understand issues or problems using data. • Demonstrated ability to use effective approaches for choosing a course of action or developing an appropriate solution. • Demonstrated ability to act independently upon information and make decisions that achieve optimal results. • Demonstrated ability to build strategic working relationships while holding parties accountable for deliverables. • Ability to drive adherence to best practices and procedures. • Ability to successfully manage multiple tasks and prioritize workload while paying attention to detail. • Demonstrated ability to function as a strong team player. • Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, Power, Outlook, Internet, and other proprietary software). • Willingness and ability to travel as appropriate, up to 10% of the time.

EDUCATION/EXPERIENCE: Required: • Bachelor's Degree required. • SAP experience preferred • 3 or more years of progressive responsibility beyond a strict call center environment. • 1 or more years of management experience (i.e.: leading CSRs), to include interviewing, performance management, discipline, training, and development." Requisition Number: CUSERV-752 Interest Category: Administrative / Customer Service Hourly/Salary: Salary City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Customer Account Representative Job (Chicago, IL, US)

Title: Customer Account Representative

Job Description: "About the Position We are looking for bright, talented and motivated new graduates who are looking to start a career! As the Customer Account Representative you will report to the Customer Service Manager in our Chicago, IL. office. You will be responsible for maintaining customer relationships with the highest level of service through proactive order management, timely follow-up, a positive friendly attitude and the support of other team members in meeting department objectives. You will be required to provide support to and coordinate information provided by other functions within the Company including Sales, Transportation Management, Logistics, Credit, and Production Planning. This truly is a position where you can determine your own career success.

RESPONSIBILITIES:: Provides exceptional proactive customer service, including building and maintaining effective internal and external customer relationships; Answering telephone calls from both internal and external customers taking customer orders, providing product and delivery information, resolving customer concerns within guidelines, responding to requests for information, and coordinating information between various facets of the Company; Following up to requests for information and communication including faxes, email messages, voice mail messages, and text messaging; Working with customers to ensure order accuracy and that all orders meet company specifications; Coordinating information and information flow between customers, Logistics, Transportation, and Sales; Effectively and accurately manages customer orders of all Company products; Serve as a functional backup within customer service department.

QUALIFICATIONS:: Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively. Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software). Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals. Strong attention to detail.

EDUCATION/EXPERIENCE: Bachelor's Degree; Minimum of 1 year in a fast paced account management, customer service, or inside sales environment. Experience with CRM application within an SAP environment (preferred).

BENEFITS:: We offer a competitive compensation plan that includes free full medical, dental and vision benefits for employees and minimal cost for family coverage; 6% dollar for dollar matching 401(k) program; Generous paid vacation and holidays; Job training and development; Life insurance; Disability Income Protection (LTD); Flexible Spending Accounts; Employee Assistance Program; Discount tickets for amusement parks, recreation sites and movies, and much more!

ABOUT THE COMPANY:: At James Hardie Building Products, we understand what it means to win. We apply our science, research, and cutting edge technology to enjoy our continued status as a world leader in fiber-cement technology leading to outstanding building material products for the residential market. Our global operations span the United States, Asia, Australia, and New Zealand. : www.jameshardie.com

DIVERSITY AT JAMES HARDIE:: We are committed to diversity at James Hardie in every form. We firmly believe that by hiring and developing people of every background and culture it will further strengthen our company and its people in striving for global leadership. Equal Opportunity Employer" Requisition Number: CUSERV-819 Interest Category: Administrative / Customer Service Hourly/Salary: Hourly City: Chicago State: Illinois Country: UNITED STATES Shift: Days

Customer Account Representative Job (Chicago, IL, US)

Title: Customer Account Representative

Job Description: "About the Position We are looking for bright, talented and motivated new graduates who are looking to start a career! As the Customer Account Representative you will report to the Customer Service Manager in our Chicago, IL. office. You will be responsible for maintaining customer relationships with the highest level of service through proactive order management, timely follow-up, a positive friendly attitude and the support of other team members in meeting department objectives. You will be required to provide support to and coordinate information provided by other functions within the Company including Sales, Transportation Management, Logistics, Credit, and Production Planning. This truly is a position where you can determine your own career success.

RESPONSIBILITIES:: Provides exceptional proactive customer service, including building and maintaining effective internal and external customer relationships; Answering telephone calls from both internal and external customers taking customer orders, providing product and delivery information, resolving customer concerns within guidelines, responding to requests for information, and coordinating information between various facets of the Company; Following up to requests for information and communication including faxes, email messages, voice mail messages, and text messaging; Working with customers to ensure order accuracy and that all orders meet company specifications; Coordinating information and information flow between customers, Logistics, Transportation, and Sales; Effectively and accurately manages customer orders of all Company products; Serve as a functional backup within customer service department.

QUALIFICATIONS:: Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively. Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software). Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals. Strong attention to detail.

EDUCATION/EXPERIENCE: Bachelor's Degree; Minimum of 1 year in a fast paced account management, customer service, or inside sales environment. Experience with CRM application within an SAP environment (preferred).

BENEFITS:: We offer a competitive compensation plan that includes free full medical, dental and vision benefits for employees and minimal cost for family coverage; 6% dollar for dollar matching 401(k) program; Generous paid vacation and holidays; Job training and development; Life insurance; Disability Income Protection (LTD); Flexible Spending Accounts; Employee Assistance Program; Discount tickets for amusement parks, recreation sites and movies, and much more!

ABOUT THE COMPANY:: At James Hardie Building Products, we understand what it means to win. We apply our science, research, and cutting edge technology to enjoy our continued status as a world leader in fiber-cement technology leading to outstanding building material products for the residential market. Our global operations span the United States, Asia, Australia, and New Zealand. : www.jameshardie.com

DIVERSITY AT JAMES HARDIE:: We are committed to diversity at James Hardie in every form. We firmly believe that by hiring and developing people of every background and culture it will further strengthen our company and its people in striving for global leadership. Equal Opportunity Employer" Requisition Number: CUSERV-820 Interest Category: Administrative / Customer Service Hourly/Salary: Hourly City: Chicago State: Illinois Country: UNITED STATES Shift: Days